Frequently Asked Questions

Authenticity

Are all LuxeRevera items authentic?

Yes. Authenticity is at the heart of LuxeRevera.

Every item is carefully checked for authenticity before being offered for sale. We examine characteristics specific to the brand and item, including materials, craftsmanship, stitching, hardware, stamps, serial numbers, date codes and other identifying details where applicable.

Where appropriate, we may also use professional third-party authentication services such as Entrupy.

We do not knowingly offer counterfeit goods.

How do you authenticate your bags?

Our authentication process depends on the brand, age and individual characteristics of each piece.

We examine relevant details including construction, materials, stitching, hardware, markings, serial numbers and date codes where applicable, together with other brand-specific characteristics.

Selected items may also undergo professional third-party authentication.

Can you authenticate a bag that I already own?

Yes. LuxeRevera offers an authentication service for luxury bags.

If you would like to have a bag authenticated, please contact us at info@luxerevera.com with details and photographs of the item.

We will provide you with further information about the authentication process and applicable fee.

Will I receive an authenticity certificate with my purchase?

This depends on the individual item.

If a bag comes with an authentication certificate, authenticity card, original receipt or other documentation, this will be clearly stated on its product page.

Please check the Included section of each listing to see exactly what accompanies your bag.

Are you affiliated with the luxury brands you sell?

No. LuxeRevera is an independent reseller of pre-owned luxury goods and is not affiliated with, authorised by, sponsored by or officially connected with the brands featured on our website.

All brand names and trademarks belong to their respective owners and are used for identification and descriptive purposes only.

Our Products

Are your bags new or pre-owned?

LuxeRevera specialises in carefully selected pre-owned and vintage luxury handbags and accessories.

Every piece is unique, with its own history and story.

Are the photos of the actual bag I will receive?

Yes. Product photographs show the actual individual item being offered for sale unless clearly stated otherwise.

We photograph our pieces individually so you can see exactly what you are purchasing.

Lifestyle or editorial images may occasionally be used for inspiration or presentation, but the product photographs remain the reference for the actual item.

What comes with my bag?

This varies from piece to piece.

Depending on the item, your purchase may include an original dust bag, box, strap, pouch, lock, keys, authenticity card, receipt or authentication documentation.

Please check the Included section of the individual product page. Only items specifically listed there are included with your purchase.

Why doesn't every vintage bag come with its original box, dust bag or receipt?

Many pre-owned and vintage bags have been in circulation for years or even decades.

Original packaging, receipts, authenticity cards and accessories can become separated from a bag over time. This is common in the pre-owned luxury market.

Everything accompanying an item will be clearly stated in its product listing.

Payment & Ordering

How can I pay for my order?

The payment methods available for your location are displayed securely during checkout.

Simply select your preferred available payment method when completing your purchase.

Is a bag reserved when I add it to my shopping cart?

No. Adding an item to your shopping cart does not reserve it.

Many LuxeRevera pieces are one-of-a-kind, so an item remains available until the purchase has been successfully completed.

What happens after I place my order?

Once your order has been successfully completed, you will receive an order confirmation by email.

We will then carefully prepare your purchase for dispatch and provide shipping information once your order is on its way.

Shipping

Where do you ship?

LuxeRevera ships to destinations currently supported through our online checkout.

Enter your delivery address during checkout to see the shipping options available for your location.

How much does shipping cost?

Available shipping methods and any applicable costs are displayed during checkout before you complete your purchase.

Orders over €500 qualify for free delivery where the LuxeRevera free-delivery offer applies.

Will I receive tracking information?

Yes, where tracking is available for the selected delivery service.

Once your order has been dispatched, you will receive shipping information allowing you to follow its journey.

How long does delivery take?

Delivery times depend on your destination and the delivery service available for your order.

Relevant delivery information will be provided during the ordering and shipping process.

Carrier delays, public holidays, customs procedures and other circumstances outside our control may occasionally affect delivery times.

Returns

I bought a bag but changed my mind. Can I return it?

Yes, where you have a right to withdraw from your purchase.

The bag must be returned in the same condition in which it was received.

All LuxeRevera tags and any security or authentication tags must remain attached, intact and in their original condition.

All accessories and accompanying items originally supplied with the purchase — such as dust bags, boxes, straps, pouches, certificates or other included items — must also be returned.

Please refer to our Terms & Conditions for complete information about returns and your right of withdrawal.

Can I remove the LuxeRevera tag before deciding whether to keep the bag?

Please do not remove the LuxeRevera tag or any security/authentication tag until you are certain that you wish to keep the bag.

If you decide to return the item, all tags must remain attached, intact and in their original condition, and the bag must be returned in the same condition in which it was received.

Can I use or wear the bag and then return it?

A bag being returned must be in the same condition in which it was received.

Please handle the item carefully while deciding whether you wish to keep it. It should not be used in a way that alters its condition, and all LuxeRevera and security/authentication tags must remain attached and intact.

Please refer to our Terms & Conditions for the complete return conditions.

Do I need to return the box, dust bag and accessories?

Yes. If these items were included with your purchase, they must be returned together with the bag.

This includes any original or LuxeRevera packaging, dust bags, boxes, straps, pouches, locks, keys, certificates, documentation and other accessories supplied as part of the order.

Where can I find the full return conditions?

Full information about returns and your right of withdrawal can be found in our Terms & Conditions.

What should I do if my order arrives damaged?

Please contact us as soon as possible at [info@luxerevera.com](mailto:info@luxerevera.com).

Include your order number, a description of the issue and photographs of the item and packaging where relevant.

Please keep the original packaging while we review the matter.

About LuxeRevera

Why buy pre-owned luxury from LuxeRevera?

We believe beautiful bags deserve more than one story.

LuxeRevera brings together carefully selected pre-owned and vintage designer pieces so exceptional bags can be discovered, loved and carried again.

Pre-owned luxury can also give you access to vintage, discontinued and hard-to-find designs while making beautiful luxury more accessible.

Carry Stories, Not Just Labels.

Can I ask a question about a bag before purchasing?

Of course.

If you would like additional information about a particular piece, contact us at info@luxerevera.com and include the product name or link.

We want you to feel informed and confident about the bag you choose.

How can I contact LuxeRevera?

If you cannot find the answer to your question here, please contact us at:

[info@luxerevera.com](mailto:info@luxerevera.com)

We will be happy to help.