GENERAL TERMS AND CONDITIONS

1. Seller identification details

1.1 The Seller is LuxeRevera s.r.o., Company ID No. 29830346, with its registered office at Lyčkovo náměstí 508/7, Karlín, 18600 Praha 8, registered in the Commercial Register maintained by the Municipal Court in Prague, file no. C 453056 (the "Seller").

1.2 The Seller's contact details are: e-mail info@luxerevera.com, address for service and complaints: Lyčkovo náměstí 508/7, Karlín, 18600 Praha 8.

1.3 The online store is operated at https://www.luxerevera.com/.

2. General provisions and scope

2.1 These General Terms and Conditions (the "Terms") govern the mutual rights and obligations of the Seller and the person who enters into a purchase agreement for goods through the online store (the "Buyer").

2.2 A Buyer who is a natural person acting outside the scope of their business activity or independent professional activity when entering into an agreement with the Seller or otherwise dealing with the Seller is a consumer (the "Consumer"). Provisions of these Terms expressly intended for Consumers do not apply to a Buyer acting in the course of business.

2.3 Any individually agreed provisions of the Purchase Agreement prevail over these Terms. In relation to a Consumer, any provision that would, contrary to mandatory law, reduce the Consumer's statutory protection shall not apply.

2.4 The Purchase Agreement and these Terms are concluded in the English or Czech language. The Seller retains the wording of the concluded agreement and order data for the period required by law and as reasonably necessary to protect its rights; the Buyer will receive confirmation of the agreement typically by e-mail.

3. Goods, prices and information in the online store

3.1 Information about the goods, including their main characteristics, price, availability and any restrictions, is stated for each item in the online store. Images are illustrative unless the product description expressly states otherwise. Differences resulting solely from display settings or immaterial production variations do not constitute a defect, provided that the goods otherwise conform to the Purchase Agreement and applicable mandatory law.

3.2 Unless expressly stated otherwise, goods offered by the Seller are pre-owned and may therefore show signs of previous ownership, use, age, storage or handling. Such characteristics may include, for example, scratches, creasing, patina, discoloration, wear to corners or edges, hardware marks, interior wear, minor odour, loss of shape or other age-appropriate characteristics. The individual condition of each item is described and/or photographed in the relevant product listing in the online store. Characteristics and signs of wear clearly disclosed to the Buyer before conclusion of the Purchase Agreement are taken into account when assessing whether the goods conform to the Purchase Agreement.

3.3 Prices are stated as final prices including all taxes and mandatory charges, unless the nature of a particular offer clearly indicates otherwise. Delivery charges, cash-on-delivery charges or charges for another selected service may be added to the price of the goods; their amount is disclosed to the Buyer before the order is submitted.

3.4 The Seller is not obliged to accept an order for goods that are unavailable, whose sale is restricted by law, that exceed any purchase limits stated in the online store, or that are affected by an obvious technical, typographical, system or pricing error that a reasonable Buyer could recognise. Until the order is accepted under Clause 4.3, the Seller may reject such order. This provision does not permit the Seller to avoid an already validly concluded Purchase Agreement except where permitted by law, and it does not restrict any mandatory rights of a Consumer.

3.5 The Seller uses professional measures to verify the authenticity of the goods it offers. Before listing, each item undergoes authentication by Entrupy, Inc. ("Entrupy"), an independent third- party authentication service, or a similar service, and only items that receive an Entrupy Authentic certificate (or equivalent) are listed for sale. The scope of the Seller's liability for authenticity differs depending on whether the Seller sells the item as its own stock or on behalf of a third-party consignor (a "Consignment Sale"), as set out in Clauses 3.6 and 3.7.

3.6 Where the Seller sells an item as its own stock, the Seller guarantees the authenticity of that item (the "Authenticity Guarantee"). If a Buyer demonstrates, by means of an assessment by a reputable independent authentication service or other evidence reasonably satisfactory to the Seller, within a reasonable time period not exceeding 12 months after receipt of the item that such item is not authentic (an "Authentication Failure"), the Buyer’s sole and exclusive remedy under the Authenticity Guarantee is to return the item to the Seller in accordance with the returns procedure set out in these Terms, whereupon the Seller shall, within 14 days of receiving the returned item, refund to the Buyer the full purchase price paid for that item (excluding original delivery charges unless required by law). The Buyer’s rights under mandatory consumer- protection law, including statutory rights arising from defective performance, are not affected or limited by this clause.

3.7 Where the Seller sells an item on behalf of a third-party consignor (a "Consignment Sale"), the Seller uses its best efforts to authenticate the item before listing, including by means of Entrupy or a similar service, but does not give the Authenticity Guarantee referred to in Clause 3.6 in respect of such item. In the event of an Authentication Failure of a Consignment Sale item, the Seller remains the Buyer’s sole point of contact; the Buyer need not identify, contact or pursue the consignor. The Seller shall, within 14 days of receiving the returned item, refund to the Buyer an amount equal to the commission earned by the Seller on the sale of that item. The Seller shall use reasonable efforts to recover the remaining portion of the purchase price from the consignor and, upon receipt of such funds, shall promptly remit them to the Buyer. The Seller is not obliged to bear or reimburse the Buyer’s legal costs in connection with any claim arising from a Consignment Sale. This clause does not affect the Buyer’s rights under mandatory consumer- protection law, including statutory rights arising from defective performance.

3.8 Entrupy issues its authentication certificates and any associated financial guarantee to the Seller as the Entrupy account holder. The Buyer does not have a direct contractual relationship with Entrupy in respect of the Seller’s Entrupy account and is not required to pursue Entrupy. Where the Authenticity Guarantee applies under Clause 3.6, the Seller’s obligations to the Buyer are not contingent on, and are not limited by, the outcome of any claim the Seller may bring against Entrupy or any other third party. The scope and amount of any compensation recoverable by the Seller from Entrupy is determined by Entrupy’s own terms and may be less than the refund owed to the Buyer; such limitation does not reduce the Buyer’s entitlement under Clause 3.6. Where Clause 3.7 applies, the Seller’s refund obligation to the Buyer is limited as set out in that clause, and any recovery from Entrupy or the consignor in excess of the commission shall be remitted to the Buyer in accordance with Clause 3.7.

3.9 Where an Entrupy Authentic certificate is supplied with an item, the certificate: (a) relates only to the specific item identified therein; (b) reflects Entrupy’s methodology, standards and terms as at the date of certification; and (c) is provided for the Buyer’s information. The certificate does not limit the Seller’s Authenticity Guarantee or the Buyer’s remedy under Clause 3.6.

4. Orders and conclusion of the Purchase Agreement

4.1 The Buyer orders goods through the order form in the online store. Before submitting the order, the Buyer may review and amend the entered data and correct any input errors.

4.2 Immediately before the order is submitted, the Seller makes available to the Consumer in particular information on the main characteristics of the goods, the total price and delivery costs. The button or other control used to submit the order is labelled so that it is clear that its use entails an obligation to pay.

4.3 By submitting an order, the Buyer makes an offer to enter into a Purchase Agreement. An automated acknowledgement of receipt only confirms delivery of the order unless it expressly states that it also constitutes acceptance. The Purchase Agreement is concluded when the Seller sends the Buyer an express acceptance of the order or a dispatch notice, whichever occurs first. Before acceptance, the Seller may verify availability, payment, delivery details and unusual or potentially fraudulent orders and may reject an order, including for the reasons stated in Clause 3.4; no reason need be given unless required by law.

4.4 After conclusion of the Purchase Agreement, the Seller sends confirmation of the concluded agreement and these Terms to the e-mail address stated by the Buyer in the order. The Consumer is provided with all pre-contract information and the model withdrawal form required by law.

4.5 The Buyer agrees to the use of means of distance communication. The Buyer bears their own internet connection or telephone costs according to their tariff; the Seller does not charge any special rate for communication unless this is expressly disclosed in advance.

5. Payment terms

5.1 The purchase price and any related costs may be paid by the following methods: (i) bank transfer to the seller’s bank account no. 1553246005/5500, held with Raiffeisenbank a.s., (ii) online payment/payment card through Shopify.

5.2 If payment by bank transfer is agreed, the purchase price is due within 3 days after conclusion of the Purchase Agreement unless otherwise stated during checkout. The Seller may withhold dispatch until the full amount has been credited to its account. If payment is not received when due, the Seller may reject the order if the Purchase Agreement has not yet been concluded; if it has been concluded, the Seller may exercise the remedies available under applicable law, including withdrawal after an appropriate additional period where required.

5.3 When paying through a payment service provider, the Buyer is also subject to the terms of the relevant provider. The Seller does not require the Buyer to disclose full payment-card security credentials outside the secure interface of the payment service provider.

5.4 The Seller issues a tax document in accordance with applicable law and delivers it electronically or, where required by the selected method of performance or by law, in paper form.

6. Delivery of goods

6.1 Goods are delivered within the European Union through carriers, pick-up points or personal collection. The available options, price and expected delivery time are stated during checkout.

6.2 Unless otherwise agreed, the Seller delivers the goods without undue delay and no later than within 30 days. A delivery date stated only as an estimate is not a fixed deadline unless expressly agreed as such; the Consumer's mandatory rights in the event of delay remain unaffected.

6.3 Risk of loss of or damage to the goods passes to the Consumer upon taking possession of the goods. If the Consumer independently chooses a carrier that was not offered by the Seller, risk passes upon handover of the goods to that carrier to the extent provided by law.

6.4 The Buyer is entitled to inspect the condition of the shipment on receipt. The Buyer is encouraged to record any visible damage to the packaging with the carrier and to notify the Seller without undue delay where practical; failure to do so does not prejudice statutory rights arising from defective performance.

6.5 If the Buyer, in breach of the Purchase Agreement, fails to take delivery of the goods, the Seller may claim reimbursement of reasonably and actually incurred costs, including failed delivery, return transport and reasonable storage costs, to the extent permitted by law. The Seller may require advance payment of reasonable re-delivery costs before re-dispatch. Failure to take delivery does not by itself constitute withdrawal from the Purchase Agreement.

7. Consumer withdrawal from the Purchase Agreement

7.1 A Consumer who concluded the Purchase Agreement at a distance may, in the cases provided by law, withdraw without giving a reason within 14 days. For the purchase of goods, the period generally begins on the day on which the Consumer, or a third party designated by the Consumer other than the carrier, takes possession of the goods; for multiple items or parts, the beginning of the period is determined by law according to the manner of delivery.

7.2 The withdrawal period is observed if, before it expires, the Consumer sends an unequivocal statement of withdrawal to info@luxerevera.com or to Lyčkovo náměstí 508/7, Karlín, 18600 Praha 8. The Consumer may use the model form attached to these Terms, but use of the form is not required for a valid withdrawal.

7.3 If the Consumer withdraws from the Purchase Agreement, the Consumer must send or hand the goods back to the Seller without undue delay and no later than 14 days after withdrawal. The Consumer bears the direct cost of returning the goods unless the Seller is required by law to bear it or has agreed to do so.

7.4 Goods must be returned to Lyčkovo náměstí 508/7, Karlín, 18600 Praha 8. If, by their nature, the goods cannot normally be returned by post, the estimated maximum cost of return is CZK 1,500 (approximately EUR 60). Unless agreed otherwise, the Seller is not required to accept a return shipment sent cash on delivery or otherwise requiring payment by the Seller upon receipt.

7.5 The Seller refunds the Consumer, without undue delay and no later than 14 days after withdrawal, all funds received under the Purchase Agreement, including the cost of the least expensive standard delivery method offered by the Seller. If the Consumer chose a more expensive delivery method, the additional cost is not refunded. The refund is made using the same payment method as the original transaction unless otherwise agreed with the Consumer and provided that the Consumer incurs no additional costs.

7.6 The Seller is not required to make the refund before it has received the returned goods or before the Consumer has provided evidence that the goods have been sent back, whichever occurs first.

7.7 The Consumer is liable to the Seller for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Without limitation, handling beyond what is necessary includes wearing the goods outside, staining, perfume, smoke or cosmetic odours absorbed by the goods, scratches, damage to leather surfaces, damage to hardware or metalwork, transfer of colour to or from the goods, damage to accessories, removal of protective materials where not required to inspect the goods, and any other deterioration occurring after delivery. To the extent permitted by law, the Seller may set off or deduct from the refund an amount corresponding to the proven diminution in value; no flat-rate restocking or cleaning fee is charged merely because the Consumer withdrew. Withdrawal is not automatically conditional on return in the original shipping packaging. The Consumer acknowledges that where the goods are supplied with a branded case and/or branded box as part of the product presentation, such item forms part of the goods or their accessories rather than mere transport packaging; its loss or damage may therefore be reflected in the diminished value where justified. The foregoing applies equally to the loss of or damage to dust bags, straps, pouches, locks, keys, clochettes, authenticity cards, booklets, mirrors, charms, detachable accessories and any other item specifically listed under "Included" on the product page, each of which is considered part of the goods or their accessories for the purposes of this clause.

7.8 The Seller may attach a unique identification or security tag to high-value goods to assist in verifying that returned goods are the same goods originally supplied. The Consumer is requested not to remove or damage the tag while inspecting the goods where this is not necessary to establish their nature, characteristics and functionality. Removal of or damage to a tag does not by itself extinguish the statutory right of withdrawal; however, it may be taken into account by the Seller as one factor in assessing whether the manner of handling has caused a demonstrable reduction in value. To protect against the substitution or swapping of goods, the Seller may record unique identifying features of the goods before dispatch, including serial numbers, production codes, micro-engravings, material patterns, photographs and the state and position of security tags. Upon return, the Seller may verify the returned goods against these records and may refuse to accept a return or withhold the refund until verification is complete where the Seller has reasonable grounds to believe that the returned goods are not the goods originally supplied. Where the Seller’s verification establishes that the returned goods differ from the goods originally supplied, the Seller is entitled to reject the return and to require the Consumer to return the original goods within a reasonable additional period; the Consumer’s right to a refund does not arise until the original goods are returned. If the original goods are not returned within the additional period, the Seller may treat the situation as non-return of goods and exercise the remedies available under applicable law. The Seller’s right to refuse acceptance of a return on grounds of substitution does not relieve the Seller of any obligation to process a valid withdrawal in accordance with law once the original goods are returned. Nothing in this clause restricts or conditions the Consumer’s statutory right of withdrawal itself; the provisions above relate solely to the consequences of withdrawal as regards the condition, identity and value of the returned goods.

7.9 The statutory right to withdraw without giving a reason does not apply in the cases provided by law, including, as applicable, goods made to the Consumer's specifications or clearly personalised, perishable goods or goods with a short shelf life, sealed goods that are not suitable for return for health-protection or hygiene reasons after unsealing, goods inseparably mixed with other goods after delivery, sealed audio or video recordings or computer software after unsealing, newspapers, periodicals or magazines other than subscription contracts, and any other statutory exceptions. Any exception relied upon must correspond to the nature of the goods sold.

8. Consumer rights arising from defective performance and complaints

8.1 The Seller is liable to the Consumer for the goods being free from defects upon receipt and, for the period provided by the Civil Code, meeting the statutory requirements as to quality, quantity, functionality, compatibility, safety and other agreed or objectively expected characteristics, taking into account the nature of the goods and relevant public statements made by the Seller or another person in the same contractual chain. The Seller is not bound by a public statement if the Seller proves that it was unaware of it, that the statement was corrected before conclusion of the Purchase Agreement in a manner comparable to how it was made, or that the statement could not have influenced the decision to purchase.

8.2 If a defect becomes apparent within two years after receipt of the goods, the Consumer may exercise rights arising from defective performance subject to the Civil Code. Statutory presumptions concerning when the defect arose apply to the extent currently provided by law. Where the goods are sold as used goods, the Seller and Consumer agree that the period during which a defect may become apparent is reduced to 12 months from receipt of the goods, to the extent permitted by applicable law. This does not apply to wear and tear corresponding to the extent of the goods’ previous use or to characteristics or imperfections expressly disclosed to the Consumer before purchase.

8.3 If the goods are defective, the Consumer may require removal of the defect by repair or replacement, at the Consumer's choice, unless the chosen remedy is impossible or, compared with the alternative, disproportionately costly taking into account all relevant circumstances. The Seller may refuse to remove the defect where repair or replacement is impossible or would entail disproportionate costs under the statutory criteria. Any remedy must be provided within a reasonable time and without significant inconvenience to the Consumer.

8.4 The Consumer may request a reasonable price reduction or withdraw from the Purchase Agreement in the cases provided by law, in particular if the Seller refuses to remove the defect, fails to remedy it properly and in time, the defect recurs, or the defect is sufficiently serious to justify an immediate price reduction or withdrawal. The Consumer may not withdraw for an insignificant defect where the law so provides.

8.5 A complaint may be made in particular by e-mail to complaints@luxerevera.com or by sending the goods to Lyčkovo náměstí 508/7, Karlín, 18600 Praha 8. The Consumer must describe the defect sufficiently to allow it to be assessed and, where objectively necessary, make the goods available for assessment or remedy. The Seller may designate another person to carry out repairs only under the conditions provided by law.

8.6 When a complaint is made, the Seller issues the Consumer written confirmation containing the information required by law, including in particular the date the complaint was made, its content, the requested method of resolution and the Consumer's contact details for notification of the outcome.

8.7 The complaint, including removal of the defect, must be resolved and the Consumer informed of the outcome no later than 30 days after the complaint was made, unless the Seller and the Consumer agree on a longer period. If this period expires without resolution, the Consumer has the rights provided by law, including the right to request a reasonable price reduction or withdraw from the Purchase Agreement where the statutory conditions are met.

8.8 After the complaint has been resolved, the Seller issues the Consumer confirmation of the date and method of resolution, the duration of the complaint process and, where applicable, the repair performed; if the complaint is rejected, the Seller provides written reasons.

8.9 The Seller bears reasonably and purposefully incurred costs of a justified exercise of rights arising from defective performance to the extent provided by law. The Consumer must provide sufficient proof that the goods were purchased from the Seller; the Seller will not require the original packaging or the original receipt if the purchase can be reliably proven by other means.

9. Commercial guarantee and after-sales service

9.1 A commercial guarantee is provided only if it is expressly stated for the goods, in a guarantee statement, advertising or another document in a manner that creates such a guarantee under applicable law. A commercial guarantee is separate from the Consumer's statutory rights arising from defective performance and may not restrict them. A manufacturer's or other third party's guarantee is governed by its own terms and does not extend the Seller's obligations unless the Seller has expressly assumed that guarantee or applicable law provides otherwise.

10. User account and rules for use of the online store

10.1 If the online store allows creation of a user account, the Buyer is responsible for the accuracy and currency of the information provided in the account and for reasonably securing the login credentials. The Buyer must not permit misuse of the account by a third party.

10.2 The Seller may cancel an account or restrict its functionality, including without prior notice where reasonably necessary, in particular in the event of a breach of contractual or legal obligations, a security incident, suspected misuse or long-term inactivity. This does not affect rights already arising from concluded Purchase Agreements.

10.3 If purchasing without registration is available, creation of a user account is not a condition for concluding a Purchase Agreement.

11. Complaints and alternative dispute resolution

11.1 Complaints may be sent to complaints@luxerevera.com. The Seller informs the Buyer of the resolution of the complaint using the Buyer's contact details.

11.2 If a consumer dispute arising from a Purchase Agreement between the Seller and a Consumer cannot be resolved by mutual agreement, the Consumer may submit a proposal for alternative dispute resolution to the competent ADR entity.

11.3 For ordinary retail sales of goods, the competent ADR entity is the Czech Trade Inspection Authority (Ceska obchodni inspekce), Central Inspectorate - ADR Department, Gorazdova 1969/24, 120 00 Prague 2, Czech Republic, e-mail: adr@coi.gov.cz, website: coi.gov.cz/informace-o-adr/. Where the law designates another specialised ADR entity for a particular sector, that entity is competent.

11.4 Compliance with consumer-protection obligations is supervised, within the scope of its powers, in particular by the Czech Trade Inspection Authority; another supervisory authority may be competent for specifically regulated sectors.

12. Personal data and commercial communications

12.1 Information on the processing of personal data is set out in the separate "Privacy Policy" available at https://luxerevera.com/privacy.

12.2 Commercial communications are sent only under the conditions provided by law. The Buyer may opt out using the method stated in each commercial communication or another available method.

13. Special provisions for Buyers acting in the course of business

13.1 A Buyer acting in the course of business when concluding the Purchase Agreement is not a Consumer, and provisions of these Terms expressly intended for Consumers do not apply, including the statutory consumer right to withdraw without giving a reason and the special complaint regime under consumer-protection legislation.

13.2 A Buyer acting in the course of business must inspect the goods as soon as practicable after the risk passes and notify defects without undue delay after they could have been discovered with sufficient care. Failure to inspect or notify may affect or exclude rights arising from defects to the extent provided by law. Such Buyer's rights arising from defective performance are governed by the general provisions of the Civil Code and the relevant Purchase Agreement.

13.3 Unless otherwise agreed, title to the goods passes to the Buyer only upon full payment of the purchase price; risk passes in accordance with applicable law and the agreed delivery method. In relation to a Consumer, this provision applies only to the extent that it does not restrict mandatory statutory rights.

13.4 To the maximum extent permitted by law and unless otherwise agreed, the Seller is not liable to a Buyer acting in the course of business for indirect or consequential loss or loss of profit, revenue, business opportunity or data, and the Seller's aggregate liability arising out of a Purchase Agreement is limited to the purchase price of the affected goods. These limitations do not apply where liability may not be excluded or limited by law, including liability for intentional or grossly negligent harm or harm to natural rights, or where the Buyer qualifies as a weaker party whose rights cannot be limited in advance.

14. Final provisions

14.1 Legal relationships not governed by the Purchase Agreement or these Terms are governed by the laws of the Czech Republic. In relation to a Consumer, this choice of law does not deprive the Consumer of any protection afforded by mandatory provisions of the law that would apply in the absence of this choice, including where applicable the law of the Consumer's habitual residence.

14.2 If any provision of these Terms is invalid or ineffective, this does not affect the remaining provisions where the defective provision can be severed. The applicable legal rule that most closely corresponds to the economic purpose of the defective provision shall apply instead, while respecting mandatory law.

14.3 The Seller may amend these Terms for the future. Each Purchase Agreement is governed by the version effective when that agreement is concluded, unless a later amendment is validly agreed in accordance with applicable law.

14.4 These Terms take effect on 21 August 2026.

Appendix 1 - Model withdrawal form

USE OF THIS FORM

A Consumer may use this form to withdraw from the Purchase Agreement. Withdrawal may also be made by any other unequivocal statement. Complete the Seller's identification and contact details before publication.

Statement: I hereby give notice that I withdraw from the Purchase Agreement relating to the goods specified above. I request reimbursement of the funds received in accordance with applicable law.

• Preferred refund method (optional): ________________________________________
• Bank account number (only if the parties agree on refund by bank transfer): ________________________________________
• Date: ________________________________________
• Consumer signature (paper submission only): ________________________________________